BAS TERMS AND CONDITIONS
This website is operated by Bas Corporation Ltd, also known as BAS REMAPS.
Please note, the trading names ‘BAS Corporation’ & ‘BAS Remaps’ are not endorsed or affiliated with Jaguar Land Rover and / or any of its associated marks.
• read through these terms and conditions carefully before using this website.
• print a copy if you prefer for future referencing.
1.1 We reserve the right to change these terms and conditions at any time. Any such changes will take effect immediately, it is your responsibility to read the terms and conditions on each occasion you use this website and your continued use of the website shall signify your acceptance to be bound by the latest terms and conditions.
1.2 If you are not a consumer, you confirm that you have authority to bind any business on whose behalf you use this website.
1.3 When you use certain Bas Corporation Ltd services, please read any additional information provided with regards to such services as this information will provide you with full details on how to use such services if required.
1.4 Certain website and web shop services will require registration and subsequent access to those services will be subject to an approved login name and password. information that you provide on this website must be accurate and complete.
1.5 All Passwords details and log in functions are accepted and may be withdrawn at our sole discretion and are exclusive to you and non-transferable and must be treated as strictly confidential at all times.
1.6 In the event that you have any concerns regarding your password or details or become aware of any misuse then you must inform us immediately (use Contact Us for more information).
2. ORDER PROCESS
2.1 Please see the delivery and shipping information as well as pricing by using item drop down menus on each item whilst placing an order. All orders that you place on this website will be subject to acceptance in accordance with these terms and conditions.
2.2 The ‘confirmation’ stage on checkout sets out the final details of your order. Following this, we will send to you an order acknowledgement email detailing the products you have ordered. Please note that this email is not complete order acceptance from Bas Corporation Ltd.
2.3 You agree on ordering online that if any import taxes are due to your country’s border agency or official import tax collection services, that BAS Corporation will not be liable for payment of these charges. Any import taxes due are payable by your self on import of goods to your country, non paid import taxes that result in goods returned to us without delivery being made to you at your delivery address are subject to a 25% restocking charge minus shipping costs and UK re import tax should any be due before any refunds are made for the order.
2.4 Acceptance of your order and the completion of the contract between you and us will take place on despatch to you of the products ordered and immediately take effect on digital services like remap files or tuning credits unless we have notified you that we do not accept your order or you have cancelled it (please refer to Returns and refunds).
2.5 We do not file details of your order for you to subsequently access direct on this website, and therefore, please print out these terms and conditions and the order acknowledgement for your own records.
2.6 If you wish to obtain specific details of your previous orders please Contact us by email using (use Contact Us for more information).
3.1 We cannot deliver to the Channel Islands, Isle of Man, Orkney, Shetland and Scottish Islands, BFPO addresses, PoBox addresses or the Republic of Ireland without a pre written agreement.
3.2 All goods must be signed for by an adult aged 18 years or over on delivery.
3.3 We make every effort to deliver goods within the estimated timescales, however delays are occasionally inevitable due to unforeseen factors, Bas Corporation Ltd shall be under no liability for any delivery delay or failure to deliver the products within any pre estimated timescales.
3.4 Risk or loss and or damage of and products passes to you on the date when the products are delivered or on the date of first attempted delivery by us or our couriers.
4.1 We take payment from your Visa card via our web shop at the time we receive your order, once we have checked your payment details and stock availability goods are subjected to packing and pre-shipment preparation.
4.2 In the event that we are unable to supply the goods, we will inform you of this as soon as possible, a full refund will be given where you have already paid for the goods.
4.3 To ensure that your credit, debit, charge card is not being used without your consent, we will validate name, address and other personal information supplied by you during the order process against appropriate third-party databases, by accepting these terms and conditions you consent to such checks being made. In performing these checks personal information provided by you may be disclosed to a registered Credit Reference Agency which may keep a record of that information. You can rest assured that this is done only to confirm your identity, that a credit check is not performed and that your credit rating will be unaffected. All information provided by you will be treated securely and strictly in accordance with the Data Protection Act 1998.
4.4 The price you pay is the price displayed on this website at the time we receive your order, if we discover an error in the price of goods you have ordered we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel before the order is dispatched excluding digital products and you have already paid for the goods, you will receive a full refund.
4.5 Payment can be made by supported Visa and Master cards only. We DO NOT accept PayPal or American Express.
4.6 Title to any products you order on this website shall pass to you on delivery of the products provided that we have processed and received payment in full for the products. Digital products like remap files and or tuning credits are classed as instant title products due to their digital nature and upon web shop completion are classed as delivered downloadable items.
4.7 All prices are shown in £s sterling and exclude VAT (where applicable) at the applicable current rates but exclude delivery charges, unless expressly stated otherwise.
4.8 Payments made that are not in full are classed as deposit only payments and are non refundable after 30 days. Deposit payments can be used to hold stock or to purchase part bundle packages for tuning credits and or digital products. Any part payment or deposit made will only be invoiced once the remaining part payment to complete the order is placed of which then an a full purchase invoice will be raised for the total order price.
4.9 Payments made in cash used for or as part payment against products for deposits will be held in our safe as a non refundable deposits for 30 days , we may hold longer at our discretion in certain instances depending on the agreement we have arranged prior to the deposit being made. The same agreements is also made agreed upon by you for tuning tool and or file credits purchased with only part payments made. Any part payment or deposit made will only be invoiced once the remaining part payment to complete the order is placed of which then an a full purchase invoice will be raised for the total order price.
5. RETURNS, CANCELLATIONS AND SUBSTITUTIONS
5.1 We offer a limited 30-day money back guarantee on some products excluding non-consumable or bespoke digital services or tuning credits, please refer to Returns and refunds.
5.2 Some products are strictly excluded from this guarantee that are digital services like remap files and or data files or tuning credits as they are a bespoke product created for the specific vehicle that you ordered it for. Should you order by mistake or incorrectly for any reason digital services, remap files or tuning credits you must notify us within 1 working day that you have a purchase error and we will look to see if its possible to exchange it as discount against future required digital products (excluding tool subscriptions).
5.3 In the unlikely event that you receive faulty or damaged goods, please refer to our returns and refunds section.
5.4 Sometimes the product specifications from the manufacturer may change including pictures shown for each item which should not be taken as exact, in which case we will do our best to offer you a similar alternative. Should experience problems with the supply of certain products we may therefore supply a substitute of the same or better quality at the same price. If you are not happy with the replacement or substitute you can return it in accordance with our 30-day money back guarantee. Where applicable, you may cancel your order in accordance with your rights under the Distance Selling Regulations (see the returns and refunds page for further details)
5.5 All sizes and measurements listed are approximate though we do try to make sure that they are as accurate as possible.
5.6 We do not release slave tuning tools from the Bas Corporation Ltd tuning dealer network unless yearly tool subscriptions are active and valid and release fee is paid, then release will be arranged within 7 working days from cleared payment.
5.7 Tools that have expired for more than 24 months only require the release fee to be paid and are exempt from needing active subscriptions to allow release.
5.8 Slave tools will only be released as a slave tool and NOT allowed to be converted to master tools without a pre agreed arrangement which will be subject to extra costings.
5.9 If no file purchases are made within 60 days or any current balance tuning credits used we reserve the right to remove you from the Bas Corporation Ltd dealer list.
6. Software activations and yearly subscriptions for tools are not covered in returns and refunds as it is a contract with a 3rd party tool provider.
6.1 Tuning credits purchased or used are non-refundable once programmed with the tool on the vehicle they were purchased for or digitally accounted for in our credit balance system, it is your responsibility to keep an accurate credit balance record and provide us where needed proof of purchase should you have a query with your credit balance level.
6.2 Slave unlock/release to different master is charged at £500 (ex vat) per tool release, any remaining tuning credits or digital balance credits will not be refunded when slave tools are released.
6.3 If you have no credits on the file system and no use for 60 days we reserve the right to close your dealer purchase account.
6.4 File system credits are non-refundable and a non-transferable item and will not be valid for use on tools that have expired yearly subscriptions for their use. File credits stored on the system are not usable on tools with expired yearly subscriptions, they can only be used on actively subscribed tuning tools.
6.5 Single use or vin locked tuning tools file credit is a non refundable portion of the tools purchase due to the bespoke file creation you have agreed we make for you to upon entering your cars vin/chassis number when purchasing the tool. Should you not enter or enter an incorrect vin number on purchase of the tool the file credit will be classed as used and non refundable.
7. INTELLECTUAL PROPERTY
7.1 You acknowledge and agree that all copyright, trademarks and all other intellectual property rights in all materials and/or content made available as part of your use of this website shall remain at all times vested in us or our licensors. You are permitted not to use this material without authorised by us or our licensors.
7.2 You acknowledge and agree that the material and content contained within this website is made available for your personal non-commercial use only and that you may only download such material and content for the purpose of using this website. You further acknowledge that any other use of the material and content of this website is strictly prohibited and you agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content.
8. LIABILITY AND INDEMNITY
8.1 Nothing in these terms and conditions excludes or limits liability for death or personal injury caused by negligence, fraudulent misrepresentation, or any other liability which may not otherwise be limited or excluded under applicable law.
8.2 Subject to the relevant section, Bas Corporation Ltd will use reasonable endeavours to verify the accuracy of any information on the site but makes no representation or warranty of any kind express or implied statutory or otherwise regarding the contents or availability of the site or that it will be timely or error-free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, reliability of the website Bas Corporation Ltd will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the website and Bas Corporation Ltd accepts no liability of any kind for any loss or damage from action taken or taken in reliance on material or information contained on the site.
8.3 Subject to the relevant section, other than as expressly provided in these terms and conditions with respect to specific products and except for the exclusive remedies set out above, any indemnities, warranties, terms and conditions (whether express or implied) are hereby excluded to the fullest extent permitted under applicable law.
8.4 Subject to the relevant section, Bas Corporation Ltd will not be liable, in contract, tort (including, without limitation, negligence), pre-contract or other representations (other than fraudulent on negligent misrepresentations) or otherwise out of or in connection with the terms and conditions for any:
• economic losses (including without limitation loss of revenues, data, profits, contracts, business or anticipated savings); or
• loss of goodwill or reputation; or
• special or indirect losses
• suffered or incurred by that party arising out of or in connection with the provisions of any matter under these terms and conditions.
Notwithstanding the above, Subject to the relevant section Bas Corporation Ltd ‘ aggregate liability (whether in contract, tort or otherwise) for loss or damage shall in any event be limited to a sum equal to the amount paid or payable by you for the product(s) in respect of one incident or series of incidents attributable to the same clause.
8.5 This clause does not affect your statutory rights as a consumer, nor does it affect your contract cancellation rights.
8.6 We will take all reasonable precautions to keep the details of your order and payment secure, but, unless we are negligent, we cannot be held liable for any losses caused as a result of unauthorised access to information provided by you.
9. MISCELLANEOUS PROVISIONS
9.1 The contract between us shall be governed by the laws of England and any dispute between us will be resolved exclusively in the courts of England. English is the only language offered for the conclusion of this contract.
9.2 We have selected our products on the basis that they will be used for domestic and or domestic off road (non public road) use only, if you are planning to use them for on UK roads or for business purposes please make sure that you are covered by the appropriate insurance and accept that the use should be in guidance with UK law. Where you decide to use the products in the course of a business, we exclude (to the fullest extent permitted by law) those warranties and conditions relating to fitness for a particular purpose. Our maximum liability to business users arising out of or in connection with the products shall be limited to the replacement value of the product in question (except in the case of death or personal injury caused by our negligence or in respect of fraud).
9.3 In relation to business users, we do not accept liability for the fitness of goods for business purposes, nor do we accept liability for loss of use of the item nor any loss over and above the cost of the item in the event of a claim for breach of warranty or condition.
9.4 Bas Corporation Ltd shall be under no liability for any delay or failure to deliver products or otherwise perform any obligation as specified in these terms and conditions if the same is wholly or partly caused whether directly or indirectly by circumstances beyond its reasonable control.
9.5 To provide increased value to our customers, we may provide links to other websites or resources for you to access at your sole discretion. You acknowledge and agree that, as you have chosen to enter the linked website we are not responsible for the availability of such external sites or resources, and do not review or endorse and are not responsible or liable, directly or indirectly, for (i) the privacy practices of such websites, (ii) the content of such websites, including (without limitation) any advertising, content, products, goods or other materials or services on or available from such websites or resources or (iii) the use to which others make of these websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such advertising, content, products, goods or other materials or services available on such external websites or resources.
9.6 You may not assign or sub-contract any of your rights or obligations under these terms and conditions or any related order for products to any third party unless agreed upon in writing by Bas Corporation Ltd.
9.7 Bas Corporation Ltd reserves the right to transfer, assign, novate or sub-contract the benefit of the whole or part of any of its rights or obligations under these terms and conditions or any related contract to any third party.
9.8 If any portion of these terms and conditions is held by any competent authority to be invalid or unenforceable in whole or in part, the validity or enforceability of the other sections of these terms and conditions shall not be affected.
9.9 These terms and conditions do not create or confer any rights or benefits enforceable by any person that is not a party (within the meaning of the U.K. Contracts (Rights of Third Parties) Act 1999) except:
a) Bas Corporation Ltd (as defined below) shall have the right to enforce any rights or benefits under these terms and conditions;
b) Bas Corporation Ltd shall have the right to enforce and take the benefit of the rights or benefits of any limitation or exclusion or limitation of liability in these terms and conditions;
c) A person who is a permitted successor or assignee under the relevant section of the rights or benefits of these terms and conditions may enforce such rights or benefits.
d) No consent from the persons referred to in the relevant section is required for the parties to vary or rescind these terms and conditions (whether or not in any way that varies or extinguishes rights or benefits in favour of such third parties).
No delay or failure by Bas Corporation Ltd to exercise any powers, rights or remedies under these terms and conditions will operate as a waiver of them nor will any single or partial exercise of any such powers, rights or remedies preclude any other or further exercise of them. Any waiver to be effective must be in writing and signed by an authorised representative of Bas Corporation Ltd.
9.9.1 These terms and conditions including the documents or other sources referred to in these terms and conditions supersede all prior representations understandings and agreements between you and Bas Corporation Ltd relating to the use of this website (including the order of products) and sets forth the entire agreement and understanding between you and Bas Corporation Ltd for your use of this website.
10. RULES OF CONDUCT
10.1 As a condition of use, you promise not to use any provided services for any purpose that is prohibited by these Terms of Service. You are responsible for all of your activity in connection with the Services.
10.2 You agree that you will not transmit, distribute, post, store, link, or otherwise traffic in Content, information, software, or materials on or through the Service that (i) is unlawful, threatening, abusive, harassing, defamatory, libellous, deceptive, fraudulent, invasive of another’s privacy, tortious, offensive, profane, contains or depicts pornography that is unlawful, or is otherwise inappropriate as determined by us in our sole discretion, (ii) you know is false, misleading, untruthful or inaccurate, (iii) constitutes unauthorized or unsolicited advertising, (iv) impersonates any person or entity, including any of our employees or representatives, or (v) includes anyone’s identification documents or sensitive financial information. You shall not: (i) take any action that imposes or may impose (as determined by us in our sole discretion) an unreasonable or disproportionately large load on our (or our third party providers’) infrastructure; (ii) interfere or attempt to interfere with the proper working of the Services or any activities conducted on the Services; (iii) bypass, circumvent or attempt to bypass or circumvent any measures we may use to prevent or restrict access to the Services (or other accounts, computer systems or networks connected to the Services); (iv) run any form of auto-responder or “spam” on the Services; (v) use manual or automated software, devices, or other processes to “crawl” or “spider” any page of the Website; (vi) harvest or scrape any Content from the (vii) otherwise take any action in violation of our guidelines and policies.
10.3 You shall not (directly or indirectly): (i) decipher, decompile, disassemble, reverse engineer or otherwise attempt to derive any source code or underlying ideas or algorithms of any part of the Services (including without limitation any application), except to the limited extent applicable laws specifically prohibit such restriction, (ii) modify, translate, or otherwise create derivative works of any part of the Services, or (iii) copy, rent, lease, distribute, or otherwise transfer any of the rights that you receive hereunder. You shall abide by all applicable local, state, national and international laws and regulations.
10.4 We also reserve the right to access, read, preserve, and disclose any information as we reasonably believe is necessary to (i) satisfy any applicable law, regulation, legal process or governmental request, (ii) enforce these Terms of Service, including investigation of potential violations hereof, (iii) detect, prevent, or otherwise address fraud, security or technical issues, (iv) respond to user support requests, or (v) protect the rights, property or safety of us, our users and the public.
You will not subcontract work Advertised as Bas Corporation Ltd to any non Bas Corporation Ltd Agent.
10.5 If you sell or Advertise other Remapping or (plug in) Tuning Devices not from Bas Corporation Ltd, you may be Removed From Bas Corporation Ltd Dealer Listings without Notice .
Subscribers are restricted from registering multiple Accounts with the same billing details without first notifying Bas Corporation Ltd of that intent. Otherwise Bas Corporation Ltd shall have the right to automatically flag such Accounts as fraudulent or abusive, and Bas Corporation Ltd may, without notification to the Subscriber of such Account, suspend the service of such Account or any other Account used by such Subscriber. The use of referral codes by multiple Accounts having the same billing profile is not allowed. Bas Corporation Ltd also reserves the right to terminate a Subscriber’s Account if it is targeted by malicious activity from other parties.
11 DURATION AND TERMINATION
11.1 Subject to the conditions the Contract shall run for twelve months from first Purchase and renew automatically for the same period on further purchases, except as set forth herein, may not be cancelled or terminated by the Client during that period.
Other than termination of this Contract caused by an event listed under the terms and conditions the Client shall not be entitled to a refund of any Charges incurred by Bas Corporation Ltd or any other expenditure incurred by the Bas Corporation Ltd in respect of this Contract.
11.2 Either Bas Corporation Ltd or the Client shall be entitled forthwith to terminate this Contract by written notice to the other if:
that other party commits any material breach of any of the provisions of this Contract, and in the case of a breach capable of remedy, fails to remedy the same within 28 days after receipt of a written notice giving full particulars of the breach and requiring it to be remedied; provided, however, that the Client shall be entitled to a pro rata refund for the period during which Contagious is in breach; or
an encumbrancer takes possession or a receiver is appointed over any of the property or assets of that other party; or
that other party makes any voluntary arrangement with its creditors or becomes subject to an administration order; or
that other party goes into liquidation (except for the purposes of amalgamation or reconstruction).
On termination of this Contract the following shall operate:
Bas Corporation Ltd shall cease to be required to perform the Services.
12.1 No failure or delay by either party in exercising any of its rights under these Conditions shall be deemed to be a waiver of that right, and no waiver by either party of any breach of these Conditions by the other shall be considered as a waiver of any subsequent breach of the same or any other provision.
13 Entire Agreement
13.1 These Conditions, the Proposal and the Schedule of Charges are the complete and exclusive statement of the agreement between the parties relating to the subject matter of these Conditions and supersedes all previous communications, agreements and other arrangements, written or oral.
14 Nature of Agreement
14.1 Nothing in these Conditions shall create or be deemed to create a partnership or the relationship of principal and agent or employer and employee between the parties.
Each party acknowledges that in entering into this Contract it does not do so on the basis of and does not rely on any representations warranty or other provision except as expressly provided herein and all conditions warranties or other terms implied by statute or common law are hereby excluded to the fullest extent permitted by law.
14.2 If any provision of these Conditions is held by any court or other competent authority to be void or unenforceable in whole or part this Contract shall continue to be valid as to the other provisions thereof and the remainder of the affected provision.
Save as otherwise provided herein, none of the parties shall have the right to bind the other to any agreement with any third party or to incur any obligation or liability on behalf of the other party.
Each of the parties hereto shall exercise all such powers as are available to it and do all such acts and things and sign, execute and deliver all such documents and instruments as may be necessary or reasonably required to give full effect to the provisions of these Conditions.
Each of the parties hereto hereby warrants for the benefit of the other parties hereto that it is empowered and has obtained (and will maintain) all necessary authorisations to enter into this Contract and to enter into all instruments required or contemplated pursuant to the provisions of this Contract and (subject to the provisions of this Contract) lawfully to give effect to each and all of its obligations undertaken or to be undertaken in or pursuant to this Contract or in or pursuant to such instruments as aforesaid.
15 Proper Law
15.1 The contract shall be governed and interpreted exclusively according to the Law of England and shall be subject to the jurisdiction of the English Courts only.
Each of the parties hereby irrevocably consents to the service of any and all process in such action or proceeding by the mailing thereof to the address indicated at the beginning of this Contract; and agrees that a final judgement in any such action or proceeding shall be conclusive and enforceable in any other court of competent jurisdiction.
16 Notices and Service
16.1 Any notice or other information required or authorized by these Conditions to be given by any party to the other may be given by hand or sent (by first class pre-paid post, facsimile transmission or comparable means of communication) to the other party at the address referred to herein or as notified in writing from time to time.
Any notice or other information given by post which is not returned to the sender as undelivered shall be deemed to have been given on the third day after the envelope containing the same was so posted; and proof that the envelope containing any such notice or information was properly addressed pre-paid registered and posted and that it has not been so returned to the sender shall be sufficient evidence that such notice or information has been duly given.
16.2 Any notice or other information sent by facsimile transmission or comparable means of communication shall be deemed to have been duly sent on the date of posting or transmission provided in the case of transmission that a confirming copy thereof is sent by first class pre-paid post to the other party within 24 hours after transmission.
16.3 This Agreement shall commence on the date specified in the contract (“Commencement Date”) and shall continue thereafter for the initial period specified in the Contract, which initial period shall be renewed only if agreed in writing.
17. RETURNS AND REFUNDS POLICY
17.1 Bas Corporation Ltd are committed to selling high-quality products we hope you’ll enjoy using but we also know that, for one reason or another, there may be a time when you need to exchange or return something you’ve bought. Please make sure that you check your items carefully before they are used or installed. We also recommend that you keep your receipt or order number, which can be found on your order confirmation or on the delivery packaging, as you might need it as proof of purchase in the event of any after-sales queries.
17.2 You may return to us goods purchased online within 30 days of delivery if they have not been unpacked or damaged in any way, you must pay for any shipping return costs. Meaning return carriage and/or postage costs will be at your expense, you MUST also pay any UK import tax fees if your returning from outside the EU. We strongly urge you to fully insure all returned goods, also to your cost.
Electronic items that require registration or that are paired to a cars chassis number are sold for use on LandRovers only, our products do not support any other brand or model of car or van. Incorrect purchase or installation use voids any warranty and or returns offers for that product. Electronic firmware or software does not have or carry any warranty.
We shall assess all returned items on an individual basis.
Faulty / Warranty items will be passed onto the manufacturers directly whose decision on warranty valid claims shall be deemed final and binding up to a maximum of 12 months after the date of purchase, any warranty returns must be shipped back to us at your cost.
Unwanted or incorrectly purchased goods can either be exchanged for other items – if stock is available – or refunded EXCLUDING any original shipping costs paid, they must be returned in as new, saleable condition and in undamaged condition and also in entirely sound and original packaging at your own shipping costs including any UK import tax fees for non EU returns, a restocking fee of 20% may be charged and deducted from and refunds given on new items. Any Refunds will be settled within 30 days of goods returned and assessed to be as per the above in a resalable condition.
Return carriage and/or postage costs will be at your expense. We strongly urge you to fully insure all returned goods, also to your cost.
Goods and products sold carry a maximum manufacturers 12 month return to base warranty, unless clearly stated otherwise in the item description.
Sales made direct to trade or business customers are sold on the understanding that they have selected the correct product for their intended use and only order products for use as listed on the product page and only have a 12 month maximum manufactures warranty, products ordered for use that is other than the advertised use for that product does not entitle refunds or warranty for miss use and or incorrect purchases.
Hybrid turbos and performance tuning products including intercoolers, silicone hoses, remapping devices, control modules and ecu soldering work for race or road and rally do not carry 12 months warranty and are considered as consumable performance product and are only covered by a strict 3 month return to base warranty.
None of the above Returns terms affect your Statutory Rights nor your protection under the EU Distance Selling Directive.
Bas Corporation Ltd do not cover ANY shipping or return costs or UK import costs on items being sent for warranty inspection and or repair or replacement.
18. IF I CHANGE MY MIND…
Within 30 days
• Most things we sell are covered by our 30-day money-back guarantee, so just return them to us unused after completing a RMA form which you can get on email request, in their original undamaged packaging, in a full saleable condition, with your receipt and we’ll give you a refund excluding postage costs or return postage costs.
• If you don’t have your receipt, as long as you have a proof of purchase we’ll exchange the item or give you a refund with vouchers.
• If you’d like to return something we’ve delivered, just contact us for RMA form to start the process.
• If your product(s) have qualified for a free Bas Corporation Ltd voucher/Bas Corporation Ltd gift card and you return them under our 30-day-money-back-guarantee, the free Bas Corporation Ltd voucher/Bas Corporation Ltd gift card must be returned. If the qualifying products aren’t returned than the Bas Corporation Ltd voucher/ Bas Corporation Ltd Gift card amount will be deducted from the money refunded.
• Our 30-day money-back guarantee does not affect your statutory rights.
• Dealer Tools/Franchise are exempt from return or refund as they require software activation with a third party(s) and advertising costs, unless faulty in which case only hardware will be replaced/ repaired in accordance with manufactures guidelines but not refunded for.
19. IF THERE’S A FAULT WITH THE PRODUCT…
• We first insist and request you contact us by email with full information of the fault to try and you remotely.
• Send it back to us within 30 days with your proof of purchase, we’ll give you a replacement item or a refund where replacement stock is not available.
• If you’ve had the product for up to 1 year, we may repair the product or, if that’s not possible, give you a replacement or, if that’s not possible, a refund.
• This does not affect your statutory rights.
• Bas Corporation Ltd do not cover ANY shipping or return costs or UK import costs on items being sent for warranty inspection and or replacement.
20.DISTANCE SELLING REGULATIONS
If you have ordered by telephone, internet, or TV, under the Distance Selling Regulations, you have a statutory right to cancel your order and receive a full refund for any home delivery item (excluding those ordered in-store). This does not apply to items personalised or made to your specification; audio/video recordings and or bespoke software that you have requested be produced; items that due to their nature cannot be returned
To cancel, you can Email Customer services, call 08712884656 or write to us at Customer Services (see contact us for details), quoting your order number. You can cancel anytime from placing your order up to the end of a period of seven working days (so not including Saturdays, Sundays or public holidays) commencing the day after the day of delivery of your item(s). You must take reasonable care of the item(s). Please make it clear when you are contacting us that you are cancelling under the Distance Selling Regulations so we can arrange to refund excluding the delivery charge.
Item(s) may be returned to a Bas Corporation Ltd dealer or we can arrange collection at your cost (unless otherwise stated on the delivery note).
The Distance Selling Regulations do not apply to Financial and Insurance Services.
If you have an Internet order query, please Email Customer services or call us on 08712884656
(For security and training purposes, telephone calls to and from Customer service centres may be recorded or monitored).
The Website is operated by Bas Corporation Ltd a company incorporated in England UK.
The purpose of this statement is to set out the purposes for which, and the manner in which, we may collect and use personal information that we may obtain about you. By either registering as a user of any services provided by Bas Corporation Ltd on this website and/or by using the Bas Corporation Ltd website generally you consent and agree to this use by us.
Bas Corporation Ltd does not knowingly collect data from any unsupervised person under the age of 18. If you are under the age of 18, you must not use the Bas Corporation Ltd website or submit any personal data to us unless you have the consent of, and are supervised by, a parent or guardian.
22. USE OF YOUR PERSONAL INFORMATION
1. When you register and use this site:
• You will be asked to provide certain information such as your name, contact details and possibly credit card or other payment details. We will store this data and hold it on computers or otherwise. We will use this data to fulfil our agreement with you.
2. We may use information that you provide or that is obtained by us:
(a) to register you with our website and to manage any account you hold with us
(b) to administer our website services;
(c) to give to companies and organisations whose products we provide to you, e.g. product, home and motor, financial and travel services.
(d) to fulfil our agreement with you and to process your order and obtain payment.
(e) to analyse and profile your shopping preferences e.g. (market, customer and product analysis) to enable us (i) to provide you with a personalised browsing experience when using the website and (ii) to review, develop and improve the products and services which we offer and to enable us to provide you and other customers with relevant information through our marketing programme.
(f) we may use your information to make decisions about you using computerised technology, for example automatically selecting products and/or services which we think will interest you from the information we have.
(g) we may keep you informed of such products and services (including products and services of other companies and organisations and including special offers, discounts, offers, competitions and so on) which we consider may be of interest to you by any of the following methods:
• Telephone (including automated calls)
• SMS text messages and other electronic messages such as picture messaging
• Or otherwise
(h) To administer any prize draws or competitions you may enter.
3. If you do not wish to receive information of products and services which may be of interest to you from us or carefully chosen third parties, please select the opt-out option where appropriate.
4. We may supplement the information that you provide to us with information that we receive from third parties. In particular we will carry out searches with credit reference agencies.
5. We may engage third party payment providers to administer and process your payment card details in order to complete any purchase that you make through the website.
6. We may store and process your information on our own information technology systems or on systems owned by third parties that may store and process your information on our behalf.
1. In order to protect our customers and us from fraud and theft, we may pass on information that we obtain from making identity checks and other information in our customer records, including how you conduct your account, to other Group companies, other retailers and to financial and other organisations involved in fraud prevention and detection, to use in the same way. Without limitation to the foregoing, we may disclose any information and data relating to you to the police or any regulatory or government authority including and not limited to law enforcement agencies in response to a request in connection with the investigation of any suspected illegal activities.
24. TELEPHONE CALLS
1. Calls may be recorded to verify content and may be used together with other customer records for regulatory compliance, quality control and staff training, preventing or detecting criminal activity and for complaint resolution.
25.DISCLOSURE OF YOUR INFORMATION
1. We may give information about you to the following companies and organisations who may use it for the same purposes as set out above:
(a) to other companies in the Group
(b) to employees and agents of the Group and other approved third parties to administer any accounts, products and services provided to you by the Group now or in the future.
(c) to agents who (on our behalf) profile your data so that we may tailor the goods/services we offer to your specific needs.
(d) to other organisations for the administration of prize draws or competitions
(e) to anyone to whom we transfer our rights and duties under our agreement with you.
(f) if we have a duty to do so or if the law allows us to do so.
2. We refer in paragraph 4 above to the fact that we may carry out credit reference agency searches to obtain information about you. These agencies record those searches. In addition to the purposes listed above, we may also share information about you and the conduct of your account with credit reference agencies, other lenders and relevant third parties including our legal advisors and debt recovery agencies.
3. In carrying out the activities specified in this policy, we may transfer data to reputable companies outside the European Economic Area. Whilst we take reasonable steps to ensure that your information will be afforded the same level of protection as that required of us under applicable UK data protection legislation you should be aware that countries outside the European Economic Area may not offer the same level of protection of personal data.
We are required to provide you with clear and comprehensive information about the cookies which we use on the site and to obtain your consent to the use of the cookies. In order to comply with these requirements, we have prepared a cookies policy setting out information about cookies, detailing the cookies we use and providing information on how to manage cookies on your computer.
We will treat all of your information in strict confidence and we will endeavour to take all reasonable steps to protect your personal information. However, we cannot guarantee the security of any data you disclose online. You accept the inherent security risks of providing information and dealing online over the Internet and will not hold us responsible for any breach of security unless this is due to our negligence or wilful default.
For further information about the steps we take to protect your information and make online shopping as secure as possible.
You have the right to see personal data (as defined in the Data Protection Act) that we keep about you upon receipt of a written request and payment of a fee (use Contact Us) to make a request.
If you are concerned that any of the information we hold on you is incorrect please Contact Us.
Please be aware that our site may link to other websites which may be accessed through our site. We are not responsible for the data policies or procedures or the content of these linked websites.
29. HOW CAN I GET MY NAME REMOVED FROM THE BELLAUTOSERVICES.CO.UK MAILING LIST?
If you want to be removed from our mailing list, please send an email to us via the contact form with the words ‘remove mail list’ in the subject line and the email address that you wish to be removed within the email also sent from the email you wish to be removed. Please note that it may take up to 28 days to action your request. In addition, each electronic mailing we send you will contain details of how you can un-subscribe.
30. HOW DO I CHANGE ANY DETAILS STORED ON BELLAUTOSERVICES.CO.UK?
To change any of your registered details on bellautoservices.co.uk, click on ‘Sign in’ and enter your login name and password. Once logged in change any of the details shown and click ‘my details’.
For further information about shopping on bellautoservices.co.uk, please read our Terms and conditions in full.
31. CONTACT US
32. CHANGES TO POLICY
We may amend and update and or correct this policy from time to time, please ensure you read the full policy in its entirety on every purchase or data transaction made.
33. BAS Non Stock and Back Order Supply
Should your ordered item not be currently in stock, we will send it upon receipt of goods from our Supplier. Should we be notified that the required goods are not available and need to be placed on back order, we will contact you regarding your Order, confirming the date it will be sent – following notification from our Suppliers.
You can always contact us at the times listed in our Delivery section. Perhaps you might request a substitute or different item to that originally ordered.
If any item should not be readily available for dispatch to you after 14 days, we will cancel that specific Order item and refund your Card for the inclusive cost of that item.
34. Online Remap Purchases
Online purchases made for tuning and or tuning credits are valid as a tuning credit for a maximum of 30 days after purchase, or whilst until the tuning tool that they will be used for has a valid subscription. Tuning and or data remap purchases made online MUST be used or redeemed withing a 30 day period. If they are not used or a booking is not made within the 30 day period they will no longer be valid and the purchase will be void with no refund.
As the customer making a tuning and or software purchase you must agree, understand and take full responsibility when using BAS tuning products and that any firmware or software does not have warranty. You must agree and understand that BAS will not be held responsible for any car mechanical failure and accept that refunds are not given for bespoke tuning software created or related items. If you do not agree or understand the usage terms please do not make the purchase without speaking to us first so we can explain more to you.
35. Installation of products
When installing your products you agree that any conditions or recommendations for use and installation will be followed correctly, and that you can should you be asked provide proof of this where needed. When installing turbo chargers, intercoolers and any performance mechanical parts as well as silicone hoses you agree that they will be fitted at a fully registered business that is in the automotive trade and fitted to the car manufactures recommended specifications.
36. VAT in the EU
If you are VAT registered and are within the EU and wish to be exempt from paying VAT on our web shop you MUST after site registration inform us of your VAT number so we can edit your shop account not to charge VAT. Purchases made without vat exemption can not be altered or changed after the payment is completed and you must claim any VAT paid at the time of purchase back from your own country with the vat invoice provided by us.
37. Bas Corporation Ltd Contact Details
Should you have any reason whatsoever to contact us, please simply use any of the methods listed. Please note that all BAS Products are only offered for sale to Persons and/or Companies who are fully capable of undertaking legally binding contracts. Thank you.