BAS TERMS AND CONDITIONS
BAS Online Shopping
PLEASE NOTE; We do not ship to PO Box addresses, Please ensure you register any new accounts with a non PO Box address.
To order any goods please navigate around the BAS web site and add your chosen items to the Basket.
The online checkout will transfer you to the secure Sage Pay site where, after supplying your necessary details, your MasterCard, Visa or Debit Card will be processed by them directly.
All orders are subject to acceptance by BAS, and quantities may be restricted by us in certain cases.
Only when our official Invoice is issued will have purchase a Contract between ourselves and the Customer be deemed to be in place. This is to protect BAS against any incorrect Web product pricing or stock supply problems.
We do make every effort to ensure that all our Stock product information and pricing is kept up to date. However we do reserve the right to change pricing and our Product stock supply at any time, including changing product suppliers and/or discontinuing Product lines permanently.
BAS product descriptions and photographs are used with the permission of the Originators and remain their Copyright. All Part Numbers are used for BAS identification purposes only and neither imply nor indicate the identity of any Manufacturer or Supplier.
In some instances, it may be necessary for you to contact us by telephone, whereupon we can discuss and process your Order directly with you, including Overseas delivery information etc.
If you have made an error or mistake in your Online Order, please contact BAS immediately on +44 1904 703000 [0900 to 1700 GMT weekdays & 1100 to 1400 GMT on Saturdays] so that we may try and assist correction.
BAS will make every effort to process your Order within 24 hours of acceptance during normal working periods. Orders placed at Weekends or on Public Holidays will begin process on the next working day and aim to deliver UK items within one week.
Carriage, postal or courier collections and/or dispatch may delay orders until the following day, where beyond our control.
Our daily cut off time for same day Order process is 1100 hours GMT. If there is likely to be any delay in dispatch of a specific Order, we will contact you directly.
BAS Non Stock and Back Order Supply
Should your ordered item not be currently in stock, we will send it upon receipt of goods from our Supplier. Should we be notified that the required goods are not available and need to be placed on back order, we will contact you regarding your Order, confirming the date it will be sent – following notification from our Suppliers.
You can always contact us at the times listed in our Delivery section. Perhaps you might request a substitute or different item to that originally ordered.
If any item should not be readily available for dispatch to you after 14 days, we will cancel that specific Order item and refund your Card for the inclusive cost of that item.
BAS Returns and warranty Policy
You may return to us any Goods purchased online within 14 days of delivery if they have not been unpacked or damaged in any way, you must pay for any shipping return costs. Return carriage and/or postage costs will be at your expense. We strongly urge you to fully insure all returned goods, also to your cost.
Electronic items that require registration or that are paired to a cars chassis number are sold for use on LandRovers only, our products do not support any other brand or model of car or van. Incorrect purchase or installation use voids any warranty and or returns offers for that product. Electronic firmware or software does not have or carry any warranty.
We shall assess all returned items on an individual basis.
Faulty / Warranty items will be passed onto the manufacturers directly whose decision on warranty valid claims shall be deemed final and binding up to a maximum of 12 months after the date of purchase, any warranty returns must be shipped back to us at your cost.
Unwanted or incorrectly purchased goods can either be exchanged – if stock is available – or refunded, but they must be returned in as new, salable condition and in undamaged condition and also in entirely sound and original packaging at your own shipping costs, a restocking fee of 20% may be charged and deducted from and refunds given on new items. Any Refunds will be settled within 30 days of goods returned and assessed to be as per the above in a resalable condition.
Return carriage and/or postage costs will be at your expense. We strongly urge you to fully insure all returned goods, also to your cost.
Goods and products sold carry a maximum manufacturers 12 month return to base warranty, unless clearly stated otherwise in the item description.
Sales made direct to trade or business customers are sold on the understanding that they have selected the correct product for their intended use and only order products for use as listed on the product page and only have a 12 month maximum manufactures warranty, products ordered for use that is other than the advertised use for that product does not entitle refunds or warranty for miss use and or incorrect purchases.
Hybrid turbos and performance tuning products including intercoolers, silicone hoses, remapping devices, control modules and ecu soldering work for race or road and rally do not carry 12 months warranty and are considered as consumable performance product and are only covered by a strict 3 month return to base warranty.
None of the above Returns terms affect your Statutory Rights nor your protection under the EU Distance Selling Directive.
Bell Auto Services do not cover ANY shipping or return costs on items being sent for warranty inspection and or repair or replacement.
Online Remap Purchases
Online purchases made for tuning are valid as a tuning credit for a maximum of 30 days. Tuning remap purchases made online MUST be used or redeemed withing a 30 day period. If they are not used or a booking is not made within the 30 day period they will no longer be valid and the purchase will be void with no refund.
As the customer making a tuning and or software purchase you must agree, understand and take full responsibility when using BAS tuning products and that any firmware or software does not have warranty. You must agree and understand that BAS will not be held responsible for any car mechanical failure and accept that refunds are not given for bespoke tuning software created or related items. If you do not agree or understand the usage terms please do not make the purchase without speaking to us first so we can explain more to you.
Installation of products
When installing your products you agree that any conditions or recommendations for use and installation will be followed correctly, and that you can should you be asked provide proof of this where needed. When installing turbo chargers, intercoolers and any performance mechanical parts as well as silicone hoses you agree that they will be fitted at a fully registered business that is in the automotive trade and fitted to the car manufactures recommended specifications.
VAT in the EU
If you are VAT registered and are within the EU and wish to be exempt from paying VAT on our web shop you MUST after site registration inform us of your VAT number so we can edit your shop account not to charge VAT. Purchases made without vat exemption can not be altered or changed after the payment is completed and you must claim any VAT paid at the time of purchase back from your own country with the vat invoice provided by us.
Bell Auto Services Contact Details
Should you have any reason whatsoever to contact us, please simply use any of the methods listed below. Please note that all BAS Products are only offered for sale to Persons and/or Companies who are fully capable of undertaking legally binding contracts. Thank you.